Terms & conditions
Welcome to the Louise Damas online sales site. When you make a purchase on our platform, you automatically accept our terms and conditions of sale. Therefore, we recommend that you read the informations below carefully before ordering.
The present general sales conditions are finalized between SASU Louise Damas, immatriculated under SIRET number 83341183800018, hereafter designated the “vendor” and any natural or legal persons wishing to purchase from the louisedamas.fr internet site, hereafter designated the “buyer”.
The purchase of goods from the louisedamas.fr site implies the buyer’s acceptation, without reservations, of the present sales conditions.
These sales conditions prevail over all other general or specific conditions not expressly agreed upon by the vendor.
The vendor reserves the right to be able to modify these sales conditions at any time. In that case, the conditions applicable will be those in effect on the date the buyer places his order.
The products proposed are those on the louisedamas.fr website. Each product is accompanied by a description and photographs that are as accurate as possible but which cannot assure a perfect similarity with the product offered.
Given that all the jewelry is made by hand, each piece is unique. Every piece of jewelry is made entirely in our Paris workshop.
The customer thus acknowledges that the photographs, descriptions or graphics accompanying and illustrating the products offered for sale on the site are indicative and non-contractual and may not incur the liability of the seller in the event of error, omission or modification.
Louise Damas jewelry is guaranteed for life against manufacturing defects, provided it is used properly and care instructions are followed.
During this guarantee period, at our discretion and subject to the availability of parts, the jewelry may be repaired.
The guarantee does not cover jewelry that has been subject to misuse or treatment, non-compliance with care instructions, external intervention resulting in modification or alteration of the initial model, or an accident.
Except in the case of a proven manufacturing defect, the customer will only be responsible for shipping costs.
In addition to the guarantee conditions, Louise Damas offers a re-gilding service for all its jewelry (free for one year from the date of purchase). This service is invoiced on request. The price depends on the surface area of the jewelry to be re-gilded. Gilding is carried out once the costs have been paid.
The repair and restoring time is 6 to 8 weeks from receipt of the jewel in our workshop. However, this time may vary depending on the workshop’s activity
The prices indicated on the louisedamas.fr site are in euros and include V.A.T. They do not include shipping costs which will be billed in addition to the articles purchases. Shipping costs will be indicated before the buyer places the order.
The vendor reserves the right to modify its prices at any time. However, the company agrees to billing merchandise ordered at the price indicated when the order has been recorded.
The information given by the buyer when he places the order means that he commits himself to the purchase.
In case of error in writing the recipient’s address, the vendor will not be held responsible for the impossibility of being able to deliver the product.
Orders will only be final when they have been confirmed by the buyer having paid the indicated price.
Any parcel which would be in the impossibility of being delivered and returned to the sender will be given in distribution to the expenses of the customer.
Once the order is validated, the recipient agrees to pay the customs duties and any taxes related to the receipt of the package.
In case of refusal of payment of customs duties by the recipient, the sender will not be able to ensure the repatriation of the parcel for a refund of the order.
In application of article L.121-20-12 of the French consumer code, the buyer has fourteen days to return, at his expense, the articles not suited to him for reimbursement. This short period begins the day the order has been validated. Any return must be previously indicated by mail to hello@louisedamas.fr accompanied by a reason for the return. This revocation right will be applied without penalties except for the cost of sending and returning the merchandise. The articles must be sent back, in perfect condition, in their original packaging. Otherwise the products will not be reimbursed, taken back or exchanged.
The buyer makes his payment by Payplug that allows for a secure payment by debit card.
Delivery is done by Colissimo after signature.
Delivery time is estimated between 1 and 7 working days after the payment is received.
Any reasonable delay in shipping the products will not give the buyer the opportunity to request damages or cancel the order.
Is there any express delivery available?
A courier delivery is available for the Paris intramuros area.
The courier delivery will be made on the very day when the order is made before midday (only on a working day). A 3h time slot (between 9am and 6pm) will be arranged by phone. All the useful in person delivery information should be given: address, door code, building n°, apartement n°, etc.
The vendor cannot be held responsible if the non-execution or lateness in executing one of his obligations described in the present general sales conditions is the result of a force majeure.
Force majeure in this case means any exterior, unpredictable or incontrollable event in the sense of article 1148 of the French Civil Code.
The vendor’s responsibility can also not be questioned in the case of perturbations due to a total or partial postal strike.
All elements on the louisedamas.fr site are and remain the intellectual and exclusive property of the vendor. No person is authorized to reproduce, exploit, rediffuse or use elements from the site for any reason, even partially.
The vendor will store the order forms on a reliable, sustainable support constituting an exact copy that conforms with the provisions of article 1348 of the French Civil Code. The vendor’s computerized registers will be considered by both parties as proof of communications, orders, payments and transactions that have taken place between the vendor and the buyer.