Louise Damas - FAQ
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FAQ / Frequently asked questions

You asked us your questions, we gave you answers!

If you have a specific question, contact us directly here.

  • Is it possible to follow my order?

    Of course! Once your package has been sent, you will receive an e-mail that includes a tracer link that will let you follow your package on the shipper’s site.

    Your tracking number is also shown on your order under the “Orders” heading. By clicking on the number, you will be redirected to the shipper’s site and can follow the progress of your package.

    I still haven't received my order, is this normal?

    To verify that your order was recorded, connect to your personal space in the “Orders” heading. You will find the current status of your order.

    By clicking on your tracking number, you will be redirected to the service provider’s site to follow your package’s progress. If, after 15 working days, you haven’t received anything, contact us directly.    

    Is it possible to cancel an order?

    If the package has not been shipped yet, you can always cancel your order. If this period has expired, you cannot cancel the order. However it is possible to return the jewelry after you receive it for reimbursement. You will be responsible for paying the return shipping costs.    

    What type of payment do you accept?

    Payment is done by debit card through the Stripe secure platform.

  • Do you deliver internationally?

    Yes! We can deliver anywhere in the world. It will take 2 to 12 working days based on the final destination.

    Must I pay for delivery?

    Delivery costs are additional. It will cost 5.50€ in France and between 10€ and 20€ for international deliveries.

  • After I place my order, how much time do I have to return my articles?

    You have 8 days to change your mind and return the article to us in its original state. The return shipping costs are your responsibility.

    I received a defective article, what should I do?

    If you receive a defective article, contact us at hello@louisedamas.fr by sending photos of the defective product. If the packaging is damaged, also send a photo of the packaging with the label visible so we can make a claim with the shipper.

    What are the reimbursement conditions for an order?

    Once the product has been received and we have verified its condition, we will reimburse the order, excluding shipping charges, directly from our site. The reimbursement will be visible on your bank statement in a few days.

  • In what kind of box will I receive my jewelry?

    The box in which the jewelry is delivered is made in recycled kraft paper. This is placed in a cardboard box for delivery.

    Is there a gift wrap option?

    Of course! If you purchase is a gift for someone close to you, just select the gift wrap option when you buy it.

  • What is the difference between jewelry in brass gilded with fine 24k gold and vermeil?

    Jewelry with a fine, 24k gilding is brass covered with an approximately 0.5 to 1 micron gold film. To conserve the gilding, avoid all contact with water.

    Vermeil jewelry is silver covered with a gold film that has a minimum thickness of 5 microns. It can be worn in the water.

    What products should I use to care for my Louise Damas jewelry?

    Don’t even think about using any chemical products. Instead use talcum powder and a soft cloth to care for your Louise Damas jewelry everyday. For more information, don’t hesitate to go through our detailed page (care instructions page link).

     

  • How can I modify my personal information?

    If you wish to modify your information, connect to your account. There you can modify your billing and delivery address, password and e-mail address.

    How can I modify my password?

    Connect to your account and the “change the password” heading.

Is it possible to follow my order?

Of course! Once your package has been sent, you will receive an e-mail that includes a tracer link that will let you follow your package on the shipper’s site.

Your tracking number is also shown on your order under the “Orders” heading. By clicking on the number, you will be redirected to the shipper’s site and can follow the progress of your package.

I still haven't received my order, is this normal?

To verify that your order was recorded, connect to your personal space in the “Orders” heading. You will find the current status of your order.

By clicking on your tracking number, you will be redirected to the service provider’s site to follow your package’s progress. If, after 15 working days, you haven’t received anything, contact us directly.    

Is it possible to cancel an order?

If the package has not been shipped yet, you can always cancel your order. If this period has expired, you cannot cancel the order. However it is possible to return the jewelry after you receive it for reimbursement. You will be responsible for paying the return shipping costs.    

What type of payment do you accept?

Payment is done by debit card through the Stripe secure platform.

Do you deliver internationally?

Yes! We can deliver anywhere in the world. It will take 2 to 12 working days based on the final destination.

Must I pay for delivery?

Delivery costs are additional. It will cost 5.50€ in France and between 10€ and 20€ for international deliveries.

After I place my order, how much time do I have to return my articles?

You have 8 days to change your mind and return the article to us in its original state. The return shipping costs are your responsibility.

I received a defective article, what should I do?

If you receive a defective article, contact us at hello@louisedamas.fr by sending photos of the defective product. If the packaging is damaged, also send a photo of the packaging with the label visible so we can make a claim with the shipper.

What are the reimbursement conditions for an order?

Once the product has been received and we have verified its condition, we will reimburse the order, excluding shipping charges, directly from our site. The reimbursement will be visible on your bank statement in a few days.

In what kind of box will I receive my jewelry?

The box in which the jewelry is delivered is made in recycled kraft paper. This is placed in a cardboard box for delivery.

Is there a gift wrap option?

Of course! If you purchase is a gift for someone close to you, just select the gift wrap option when you buy it.

What is the difference between jewelry in brass gilded with fine 24k gold and vermeil?

Jewelry with a fine, 24k gilding is brass covered with an approximately 0.5 to 1 micron gold film. To conserve the gilding, avoid all contact with water.

Vermeil jewelry is silver covered with a gold film that has a minimum thickness of 5 microns. It can be worn in the water.

What products should I use to care for my Louise Damas jewelry?

Don’t even think about using any chemical products. Instead use talcum powder and a soft cloth to care for your Louise Damas jewelry everyday. For more information, don’t hesitate to go through our detailed page (care instructions page link).

 

How can I modify my personal information?

If you wish to modify your information, connect to your account. There you can modify your billing and delivery address, password and e-mail address.

How can I modify my password?

Connect to your account and the “change the password” heading.

Shipping cost free after 200 € in France

All collections Discover more The heroines Add to cart Please wait Added ! remove from list No jewel has been added to your list. Wishlist Cart Purchase Send Your message Brand Phone Email Company, profession Lastname, firstname Your message has been sent Download the lookbook Download our press kit The heroines Discover Join the #bellesheroines To each her own story Total Cart details Checkout Your cart is empty Coming soon ! This product interests you? Thank you. You will receive an email when this product is available. Fill in your email and we will send you a message as soon as it is available. Your email Receive an email alert Out of stock ! Go! Subscribe to the newsletter News, surprises, unexpected news: be the first to be forewarned! The collections Welcome to the resellers area! Already have a reseller account You want to become a reseller The collections Order (Tax excl.) (Tax incl.) Order Number Order Date Total Products (Tax excl.) Taxes Shipping Costs (Tax excl.) Login New customer ? Welcome to Louise Damas ! Your subscription is confirmed ! Access or update your personal informations now on the account section. Welcome to the resellers area Your request has been sent. We will come back quickly to you! Shop Description Tell us more about your shop, brands you already resell, the atmosphere of the place, if you have a site or social networks on which we can find you, etc. Lastname Firstname Company Address Password change Current password hide see New password Password confirm Changes have been saved Save changes Customizable Some are gentle and timid, others, on the contrary, assert themselves by their strong character. Brimming with stories rich in adventure, the heroines of literature are the muses that inspire us to create timeless collections, like them! Discover the collection The curiosities of Passage Doré... Back Submit Sign up Products found uppercase lowercase Please wait Added! Discover the heroine Each jewel is delivered in its recycling box. If you want to wrap it as a gift, please tell us : Order number Gift wrapping My cart No, I preserve my planet You added 1 product in your cart You added 2 products in your cart Products Discounts Please provide your email address Thank you! This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply You have no current purchase order. Jewels Our jewels Bestsellers Add Renew order Carrier Products quantity Price tax excl. Price tax incl. Invoice number Amount State Billing Download invoice Add a reference Oops! No results were found for your search. New search? Search results %total% result(s) were found for your search "%query%" The Lookbook To discover all of our collections, their specificities and prices, download our global lookbook. Add to my order Summary Following our email conversation, here is a summary of your request before payment: Service Modify Free Accept From To Email Address Zipcode City Country Date Message Firstname Firstname Email address zipcode city country dd/mm/YYYY Des mots doux ou passionnés, une citation empruntée ou une création que vous signez : la parole est à vous ! Preview All jewels New edition Taxes Download invoice First line Second line Third line Typography handwriting sticks Le dîner par Louise Damas Stories to wear at your neck, finger or wrist An eye in vintage, a foot in the future Louise Damas, or when a self-taught designer is convinced that nothing is impossible. That a jewel from today can remind us of the one that we loved yesterday and be part of our story. All our creations are unique, entirely handmade in Paris, respecting the savoir-faire and the planet. Discover our story Timeless jewels Trends come and go, whereas at Louise Damas our jewels are considered today to make the one you were yesterday happy and surprise the one you’ll be tomorrow. Our collections An ode to feminity and the 1001 women that we are. Our jewels are entirely handmade, and are the fruit of a meticulous savoir-faire, from the custom-made mold to the gilding. The inspiration is everywhere, in a button’s reflection, the character’s strength of a novel heroine or the gait of a woman encountered in the street. Sneak in backstage A jewel that makes light of the rules and that we become attached to. Jewels that have stories to tell and also tell the ones of the women wearing them. Our wish is simple. Propose unique creations to you, jewels from today, that have the charm of the ones from yesterday and that we can all get attached to. The brand Our customizable jewels Because wearing a jewel is wearing your story, we propose to customize your favorite medals and jewels. You will be able to engrave your most beautiful memories, a billet-doux, a date, initials or a first name, your turn now to write your own story. discover Discover our jewels Discover our jewels I customize my jewel https://www.louisedamas.fr/en/le-diner-by-louise-damas https://www.louisedamas.fr/en/behind-the-scenes-of-creation https://www.louisedamas.fr/en/our-customizable-jewels Jo - Large pendant necklace A little book to write your own story Augustine - Bracelet The delicacy and fineness to wear everyday Denise - Hoop earrings The vintage charm that we never get tired of Suzanne - Hoop earrings The immediate and effortless elegance Le dîner Par Louise Damas Trends come and go, whereas at Louise Damas our jewels are considered today to make the one you were yesterday happy and surprise the one you’ll be tomorrow. Collection Getting attached to a jewel Because it has been offered to us by a loved one, because it tells a little bit of our story, because it has been handmade, in Paris or because it’s our first gift, from us to us. Nothing has more value than a jewel that we get attached to. And we always keep this in mind when we create our collections. Discover our jewels Taking up to a challenge The one to create accessible jewels, in respectful conditions, and that you will always want to wear. The one to push the limits of creation to bring our wishes to life. The one to shake the established principles up, to produce better but less. The one to create jewels that have a story and that will tell yours. https://www.louisedamas.fr/en/behind-the-scenes-of-creation Sneak in backstage Jewels essentially vintage, firmly modern, that we can all get attached to Louise tells you a story Écouter Read Elles s'attachent à nos bijoux Our three pillars at the heart of the making of each one of our pieces: - All our jewels are in tin or brass, gilded with 24k gold. A pure gold that, unlike 18k gold, is not blended with other metals.

- Our materials are all sourced in Europe and don’t contain lead, nickel or cadmium, controversial allergens for their impact on health.

- Finally, to protect the gilding from the time passing and to allow you to enjoy your jewels as much as possible, we all plunge them in a protective varnish bath. Behind the scenes of creation From the very first idea, the one that keeps Louise awake late at night, the one that fills her with enthusiasm and makes her dream, to the first models, through the casting, polishing and gilding, we unveil everything behind the scenes of our jewels’ creation. The love of savoir-faire and the respect of the handmade techniques have always been at the heart of our creation ; discover today all the meticulousness and all the creativity hidden behind your favorite pieces. All the steps your jewels go through Our 3 commitments for jewels that last Shake the codes up while respecting the savoir-faire Produce better but less. To protect the wealths that the planet gives us, we produce each collection in a limited quantity and work with a workshop that recycles its wastewater and raw materials. We also make all our pieces in Paris by using only clean materials to protect the ones who work in our workshops and the ones who wear our jewels. Make choices, and stick to them. Ours, it’s making jeweler’s craft at an affordable price but intransigent regarding quality. We stretch everyday the limits of our creativity to make this savoir-faire accessible. Knowing how to play and make light of trends A jewel that lasts is a timeless jewel. A jewel that we will enjoy wearing and wearing again, even years after. A jewel that you will buy in Winter and will enjoy wearing in Summer. The Louise Damas jewel, you could have stolen it to your mother yesterday, and yet, it seems that it has been made for you, today. You first Ladies First ! Our jewels are made to be worn. To dance with you all night long, to go along with your first date or your school outings. We consider each one of our pieces by imagining the women that they will enhance ; our biggest source of inspiration? It’s you. Gilding and materials It’s not always easy to get your bearings, let us explain everything about the technique and the materials that we use at the workshop. We are convinced about it, a jewel that last, a quality jewel, it’s first and foremost carefully selected materials. The earrings We have the conviction that a jewel has no “due date”. This is why you can find on our website the latest collection straight out of the workshop but also the one created a few years ago and that we continue to love. Timeless jewels Jewels designed to beautify and enhance the one who wears them, but never hiding her. Refined, bold or delicate pieces that every woman can appropriate. The necklaces The bracelets The rings The accessories Our tiny maintenance guide Download the guide Our repair and regilding service Contact us The essential guide to bring to your jewels the care they deserve.

Simple and efficient. Your jewel has lost its radiance?

Don’t panic, our regilding and repair services are here for you. https://www.louisedamas.fr/en/11-accessories https://www.louisedamas.fr/en/12-rings https://www.louisedamas.fr/en/14-bracelets https://www.louisedamas.fr/en/13-earrings https://www.louisedamas.fr/en/15-necklaces The birth of an idea At the beginning there was only one idea.

Shy and fleeting, it was born in the course of a stroll in Paris, reading through a captivating novel or by observing old family photos. This idea, Louise will cherish it. She scribbles it on the edge of a table, imagines it at the wrists or ears of the ones she sees in the street to finally sketch it, black on white, in her notebook.

This first sketch is shown to her model maker. Together, they develop a 3D technical drawing. Louise can then, for the first time, have a look at her future jewel from every angle. The model Once the technical drawing is approved, the model maker is going to create, by hand, a first model. A real work of art, he carves meticulously the jewel in a block of wax.

This model is then shown to Louise. It is a crucial moment. If the lines of the jewel are not perfect, and only one detail has to be changed, then he will have to start all over again. The creation of a unique mold Once the model is approved, it then serves as an imprint for the mold creation. The mould maker (yes, it’s a real job!) creates several molds that will serve to produce each one of the collection’s pieces.

Molten tin (almost 662°F!) is then poured in each one of the imprints. Once the mold is cooled down, the unmolding and cutting of the pieces is handmade.

PS: in our workshop, nothing is lost, everything is transformed, the tin scraps left are re-melted down and reused. The filing and polishing Thanks to the filing and polishing, we then get rid of all the little imperfections that all the created pieces can have.

Each one of them is first filed and then polished by hand with sandpaper. The pieces are finally plunged in vats full of ceramics pieces, that, thanks to a mechanical rotation motion, are polished as wished. The weld For the jewels that need it, a weld assembles manually the different elements between them by welding with a welding torch. A step technical and meticulous at the same time. The gilding Finally, our jewels are ready to wear their pretty golden dress, a 24k gilding please! To do this, each piece is hung by hand and at regular intervals on a metallic shelf that is then plunged in baths.

Once again, precision is advised: the pieces definitely can’t touch each other. In the bath, the magic of electrolysis comes into play and our jewels come out as golden as can be. To protect their gilding and to make it last in time, the pieces are then covered with a protective varnish layer. The enameling In some collections, Madeleine, Henriette or Jo, our jewels are enameled with a touch of colour that gives them all their character. This step is once again made by hand. We apply the colour with a needle, this gesture requires an extreme dexterity and fineness. The assembly Finally, we are almost there.

Just one more step, and not the least. All our jewels are assembled by hand. We cut the chains to the desired length, we put the rings and the clasps, in short, we put the final touches to these jewels that, a few months before, were born in Louise’s mind. Jewels party https://www.louisedamas.fr/en/jewels-party Contact us Petite histoire de création Découvrir les coulisses Étape 1 Étape 2 Étape 3 Card holder name https://www.louisedamas.fr/en/the-iconics https://www.louisedamas.fr/en/the-brand The iconics