Is it possible to follow my order?
Of course! Once your package has been sent, you will receive an e-mail that includes a tracer link that will let you follow your package on the shipper’s site.
Your tracking number is also shown on your order under the “Orders” heading. By clicking on the number, you will be redirected to the shipper’s site and can follow the progress of your package.
I still haven't received my order, is this normal?
To verify that your order was recorded, connect to your personal space in the “Orders” heading. You will find the current status of your order.
By clicking on your tracking number, you will be redirected to the service provider’s site to follow your package’s progress. If, after 15 working days, you haven’t received anything, contact us directly.
Is it possible to cancel an order?
If the package has not been shipped yet, you can always cancel your order. If this period has expired, you cannot cancel the order. However it is possible to return the jewelry after you receive it for reimbursement. You will be responsible for paying the return shipping costs.
What type of payment do you accept?
Payment is done by debit card through the Stripe secure platform.